Support tickets, handled before they become complaints
One shared queue for email, chat and web forms, routed to the right agent the moment it arrives — so nothing sits unanswered while a customer gets angrier.
No card required · 14-day trial
-
#482
Open
Refund not received
J. Alvarez, Northwind Logistics
-
#519
Open
Can't log in
R. Osei, Fenwick & Marsh
-
#503
Pending
Shipping delayed 3 days
M. Tran, Brightlane Retail
-
#527
Resolved
Duplicate charge on invoice
S. Kaur, Castlegate Bank
BUILT FOR THE QUEUE
Everything the queue needs, nothing it doesn't
Shared inbox
Every channel — email, chat, web form — lands in one queue, so nothing is answered twice and nothing is missed.
Smart routing
Tickets route to the right agent by skill, language and current load, automatically, the moment they arrive.
SLA guardrails
Every ticket carries a visible countdown and escalates on its own before a breach, not after one.
How it works
Connect your channels
Link your inbox, chat widget and web form in minutes — no migration and no lost history.
Tickets triage automatically
Priority, tags and the right agent are set by rules your team defines once.
Your team resolves from one queue
Every agent works a single list, ordered by SLA risk, not by who shouts loudest.
Plans that scale with your queue
Every plan includes the shared inbox and smart routing. Pick the SLA and support tier your team needs.
Business
$79 /agent/mo
"TicketDesk cut our first-response time from four hours to eleven minutes. The routing rules did in a day what our old escalation spreadsheet never managed."
Dana Ruiz, Head of Support, Northwind Logistics
"We stopped losing tickets between email and chat the week we switched. One queue means one truth, and my team finally trusts it."
Marcus Cole, Support Ops Lead, Fenwick & Marsh
"SLA breaches went to zero in the first month. My agents can finally see what's actually urgent instead of guessing."
Priya Nair, Customer Experience Manager, Alder Health
Your queue, under control by Monday
No card required · 14-day trial
We store your email only to send your setup link. No card, no commitment — cancel the trial anytime.